Clear policies, fair pricing, real humans if anything goes sideways.
All orders ship from our warehouse at 3183 Webster Street, Metuchen, New Jersey via USPS Priority Mail or UPS Ground, depending on destination and order weight. Most orders are processed and shipped within 1–2 business days of receipt.
We do not currently ship to Alaska, Hawaii, U.S. territories or international addresses. We're working on it — please email us if your business needs international service and we'll see what we can arrange case-by-case.
You'll receive an email with a tracking number as soon as your label is generated. If you don't see it within 48 hours of ordering, check your spam folder or contact us at info@mamarspecialities.com.
If your order arrives damaged or items are missing, please contact us within 7 days of delivery. Photos of the damaged packaging help us file claims with the carrier. We'll ship a replacement or issue a refund — your choice — at no additional cost.
If you're not satisfied with a product, contact us within 30 days of delivery for a full refund or replacement. Because of food-safety regulations we cannot accept returned food items into our inventory, so you don't need to ship anything back — simply tell us what went wrong and we'll make it right.
Orders can be cancelled or modified within 4 hours of placement, before our warehouse picks the items. After that, the order is on its way and the standard return process applies.
Wholesale customers ship on Net-30 terms (with approval) via UPS Ground or LTL freight depending on order size. Freight quotes are provided per shipment. Contact your account manager or email info@mamarspecialities.com for details.
Call us at (732) 635-5128 Monday through Friday, 9 AM – 6 PM Eastern. We're a small team and we'll always pick up.
